AI can now detect tone, mood, and sentiment through text, voice, and facial expression. This emotional AI is changing customer service—from chatbots that recognize frustration to voice assistants that adjust tone based on caller stress levels.
This post explores the benefits (better experience, faster resolution) and concerns (privacy, accuracy). It also lists industries adopting this tech, including banking, healthcare, and hospitality. The age of emotion-aware machines is here, and it’s redefining how brands interact with customers.
